Frequently Asked Questions
1. Can I buy directly from Magnussen Home?
Magnussen Home is a wholesale manufacturer and supplier. Our products are only available through authorized furniture retailers and national chains in the United States, Canada, and abroad. To find a dealer near you, use the Authorized Dealer Locator Link.
2. How can I get pricing information for your furniture?
Only an authorized furniture retailer can provide price quotes on Magnussen Home products. To find a dealer near you, use the Authorized Dealer Locator Link.
3. What if I have questions or concerns about my Magnussen Home purchase?
Magnussen Home relies on its retailers to provide service to you after the sale. If you have questions or concerns, please contact the retailer from which you purchased your furniture. Retailers work closely with Magnussen Home to ensure your satisfaction.
4. What does it mean if I can't find my collection or product in your website?
The product or collection may be discontinued. We suggest contacting a dealer in your area who can provide up-to-date information on the collection or product, as well as offer alternatives from a similar collection. To find a dealer near you, use the Authorized Dealer Locator Link.
5. Where can I purchase the accessories shown in your catalogs?
Magnussen Home does not manufacture or sell the bedding, accessories, or artwork in any of our catalogs.
6. Where can I get assembly instructions?
Contact Magnussen Home Customer Care, include the group name or the item number and we will provide assembly instruction by email.
7. Where can I find a touch-up marker to match my Magnussen Home furniture?
We suggest visiting your local hardware stores as many sell Finish Repair Kits and other related materials that can handle most minor touch ups and repairs.
8. Is a box spring required on a bed with storage drawers?
No, when purchasing a Magnussen Home bed with either storage rails or a storage footboard, a box spring is not required with the mattress. These beds feature 12 slats over the storage boxes designed to support the mattress.
9. How can I get replacement parts for my Magnussen Home furniture?
Replacement parts can be ordered through the authorized retail furniture dealer where your furniture was purchased or another authorized Magnussen Home dealer near you. To locate another dealer near you use the Authorized Dealer Locator Link.
If you purchased your furniture at a clearance center and it is out of warranty or damaged, there will be a charge for repair parts. Parts are available for our current collections and stocked for discontinued collections for one year after being discontinued.
10. Can I get a Magnussen Home products catalog?
Magnussen Home catalogs, brochures, and wood samples are available from authorized retail dealers. To find a dealer near you, use the dealer locator link. Authorized Dealer Locator Link.. You may also view catalogs on our online catalog.
11. Where can I find the dimensions of a piece of furniture?
Furniture dimensions are available when you lookup our product by it's category or via our online catalog
12. How can I find out which dealer carries a specific item?
Magnussen Home retailers are independently owned and operated and we do not have access to their inventory, therefore we suggest you contact a dealer in your area that can provide up-to-date information on the collection, as well as whether or not they carry that specific item. To find a dealer near you, use the Authorized Dealer Locator Link.
13. How do I become a dealer with Magnussen Home?
Provide your contact information (name, business address and telephone number) to Magnussen Home Customer Care. It will be our pleasure to assist you.
14. What if I have a question that isn't answered here?
If you need further assistance, please Contact Us