Frequently Asked Questions

Please take a moment to review frequently asked questions. If you have a specific question that you need answered, please contact us.

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FAQs
1. Can I buy directly from Magnussen Home?
Magnussen Home is a wholesale manufacturer and supplier. Our products are only available through authorized furniture retailers and national chains in the United States, Canada, and abroad. To find a dealer near you, use the dealerAuthorized Dealer Locator Link.
2. How can I get pricing information for your furniture?
Only an authorized furniture retailer can provide price quotes on Magnussen Home products. To find a dealer near you, use the dealer locator link on our web site. Authorized Dealer Locator Link.
3. What if I have questions or concerns about my Magnussen Home purchase?
Magnussen Home relies on its experienced retailers to provide service to you after the sale. If you have questions or concerns, please contact the retailer where you purchased your furniture. Retailers work closely with Magnussen Home to ensure your satisfaction.
4. What does it mean if I can't find my collection or product in your website?
The product or collection may be discontinued. We suggest contacting a dealer in your area who can provide up-to-date information on the collection or product, as well as offer alternatives from a similar collection. To find a dealer near you, use the dealer locator link. Authorized Dealer Locator Link.
5. Where can I purchase the accessories shown in your catalogs?
Magnussen Home does not manufacture or sell the bedding, accessories, or artwork in any of our catalogs.
6. Where can I get assembly instructions?
Contact Magnussen Home at customercare@magnussen.com, include the group name or the item number and we will provide assembly instruction by email.
7. How should I clean and care for my Magnussen Home furniture?
Magnussen Home finishes are naturally resistant to minor everyday hazards and accidents; however, precautions are necessary to maintain the beauty of your wood furniture. Dust with a soft clean cloth slightly moistened with water, then dry completely with a dry clean cloth. Always rub in the direction of the wood grain. Keep cigarettes, hot dishes, moisture and harsh solvents such as nail polish and alcohol away from furniture. Do not place beverages directly on furniture. Use pads beneath accessories when writing or eating. Remove spills and smudges immediately. Pliable materials such as plastic or rubber should not be left on a wood surface; they can damage the finish. Furniture should not be placed near heat, outlets, windows, or in direct sunlight.
8. Where can I find a touch-up marker to match my Magnussen Home furniture?
We suggest visiting your local hardware stores as many sell Finish Repair Kits and other related materials that can handle most minor touch ups and repairs.
9. Is a box spring required on a bed with storage drawers?
No, when purchasing a Magnussen Home bed with either storage rails or a storage footboard, a box spring is not required with the mattress. These beds feature 12 slats over the storage boxes designed to support the mattress.
10. How does the Touch Dimmer feature work?
Most Magnussen Home nightstands have a touch dimmer feature. At the back of the unit is a flat metal strip that controls the dimmer plug on the electrical outlets. The dimmer is turned ‘on’ or ‘off’ by touching any part of this bar. The power outlet is located on the underside of the case. This unit consists of three outlet plugs and one wall plug (to supply power to the unit). Only the plug labeled “dimmer” is controlled by the metal strip. It is suggested that a lamp or similar item be plugged into this outlet. The other two plugs are “hot”, or always on and are not controlled by the metal strip. These plugs are ideal for use with an alarm clock or re-charging cords. Please note, that newer style eco-friendly light bulbs in a lamp that has three settings are not compatible with this touch lighting system. It is recommended that incandescent bulbs are used.
11. My touch dimmer feature is not working. What can I do to fix it?
Ensure the dimmer feature cord is plugged into a working outlet. Note that newer style eco-friendly light bulbs (florescent, LED) are not compatible with this touch lighting system. It is recommended that incandescent bulbs are used. If you are unable to solve the problem by checking connections and light bulbs, please contact the Magnussen Home dealer you made your purchase from or an authorized Magnussen Home. They will work with Customer Service on your behalf to ensure the correct parts are ordered and installed. Authorized Dealer Locator Link.
12. How can I get replacement parts for my Magnussen Home furniture?
Replacement parts can be ordered through the authorized retail furniture dealer where your furniture was purchased or another authorized Magnussen Home dealer. Authorized Dealer Locator Link
If you purchased your furniture at a clearance center and it is out of warranty or damaged, there will be a charge for repair parts. Parts are available for our current collections and stocked for discontinued collections for one year after being discontinued.
13. Can I get a Magnussen Home products catalog?
Magnussen Home catalogs, brochures, and wood samples are available from authorized retail dealers. To find a dealer near you, use the dealer locator link. Authorized Dealer Locator Link. You may also view catalogs on our website.
14. Where can I find the dimensions of a piece of furniture?
Furniture dimensions are available online in our digital catalogs or on our website.
15. What are the benefits of purchasing from a local retailer as opposed to a dealer outside my area?
Personal service is a very important aspect of the furniture buying experience. By purchasing furniture through a retailer in your local area, you have the advantage of services before, during, and after the sale. Some of these services may include design and decorating advice, set-up, de-luxing, repairing, refinishing and reupholstering. Finally, in most cases, you are more familiar with the reputation, services and reliability of your local dealers as opposed to dealers outside of your area.
16. How can I find out which dealer carries a specific item?
Magnussen Home retailers are independently owned and operated and we do not have access to their inventory, therefore we suggest you contact a dealer in your area that can provide up-to-date information on the collection, as well as whether or not they carry that specific item. To find a dealer near you, use the dealer locator link. Authorized Dealer Locator Link.
17. How do I become a dealer with Magnussen Home?
Email your contact information (name, business address and telephone number) to Magnussen Home customerrelations@magnussen.com The local account manager contact you.
18. What if I have a question that isn't answered here?
If you need further assistance, please contact us. customercare@magnussen.com